Privacy Policy

NudgeBee Private Limited ("the Company," "we," "us," or "our") (78 Outer Ring Road, Bellandur, Bengaluru, Karnataka 560103, India) is the data controller responsible for personal information collected through nudegbee.com and the NudgeBee Kubernetes alert triage platform (collectively, the "Service"). We are committed to handling personal information responsibly and in line with applicable data protection law and international good-practice standards. For privacy inquiries, contact us at [email protected].

1. Who We Are and What We Build

The Company operates nudegbee.com. Our core service ingests Kubernetes cluster telemetry and alert payloads submitted by platform and SRE teams, correlates them to identify the root-cause workload, and proposes a targeted remediation for human approval. No fix is applied to a customer cluster without explicit approval from the authorised user. We do not use customer cluster telemetry or alert content to train models without explicit written consent.

2. Information We Collect

We collect the following categories of information:

• Account and contact data: name, work email address, and organisation name provided when you register or contact us.
• Billing data: subscription tier, billing contact details, and payment status (payment card data is handled by our payment processor and not stored on our systems).
• Cluster telemetry and alert payloads: Kubernetes events, pod and node metrics, container log summaries, workload and namespace metadata, and alert payloads ingested from sources such as Prometheus, Grafana Alertmanager, and Datadog. This data is processed solely to perform alert triage, generate root-cause diagnoses, and produce targeted remediation proposals.
• Approval and audit log data: records of which user approved or deferred a proposed fix, timestamps, and the specific kubectl patch applied. This data is retained to give your team an auditable record of every cluster change routed through the Service.
• Technical and usage data: IP address, browser type, pages visited, and session duration collected automatically when you use the web interface.
• Communication content: messages you send us via email or our support channel.

3. How We Use Information

We use the information we collect to:

• Operate the Service: ingest cluster telemetry, run the alert correlation and root-cause diagnosis pipeline, and present remediation proposals to your team for approval.
• Manage your account: provision access, enforce your subscription tier limits, and process billing.
• Send service communications: onboarding guidance, subscription and billing notices, and security alerts relevant to your account.
• Improve the Service: analyse aggregate, de-identified usage patterns to identify reliability issues and prioritise product development. Cluster telemetry belonging to a specific customer is not used for cross-customer model improvement without written consent.
• Meet legal obligations: respond to lawful requests from authorities and maintain records required by applicable law.

We do not sell personal information to third parties.

4. Sharing

We share information with:

• Service processors: cloud infrastructure providers, payment processors, and analytics tools that act on our behalf under written data-processing agreements restricting their use of your data.
• Notification channels: if you have connected Slack, PagerDuty, OpsGenie, or Microsoft Teams, alert triage summaries and approval requests are delivered through those channels as you have configured.
• Law enforcement and regulators: where required by applicable law or to protect the rights and safety of the Company or others.

We do not share cluster telemetry or alert payloads with third parties except as described above.

5. Retention and Security

We retain account data for as long as your account is active and for a reasonable period after closure to satisfy legal and billing obligations. Cluster telemetry, alert payloads, and approval log entries are retained for the period specified in your subscription tier (90 days on the Team tier; configurable on Scale). After the retention period, data is deleted or de-identified. We apply administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or destruction.

6. Your Rights

Subject to applicable local law, you may have rights to access, correct, delete, or restrict the processing of your personal information, and to object to certain processing or withdraw consent. To exercise any of these rights, email us at [email protected]. We respond within a reasonable period, typically 30 days. We may need to verify your identity before acting on a request.

7. Cookies

See our Cookie Policy for details on how we use cookies and similar technologies on nudegbee.com.

8. Changes and Contact

We may update this Privacy Policy. Material changes will be reflected by an updated "Last updated" date at the top of this page. Continued use of the Service after the update constitutes acceptance of the revised policy.

NudgeBee Private Limited
78 Outer Ring Road, Bellandur
Bengaluru, Karnataka 560103, India
Email: [email protected]
Phone: +91 80 4718 2260